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One Palm Studio will not be liable for items lost in transit.įor international returns, One Palm recommends indicating on the packaging that the items are intended ‘Returned Goods’ or ‘For Exchange’ to avoid additional custom duties and taxes.
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All returns or exchanges sent to One Palm must have a valid tracking number. It is your responsibility to obtain proof that the goods have been returned, and to return the goods by registered post or by other such means or carrier of your choice, which gives proof of posting and delivery. We are happy to offer a refund on any order cancelled prior to shipment if we receive your request in time (Please note that your cancelled order will be refunded less a 6% fee) We are unable to always link up emails coming in with orders coming in. If a customer requests to cancel an order prior to it's shipment, all efforts will be made to do this for you, however, please note that due to the high demand in orders we receive this will not always be the case. We do not offer refunds on change of mind or incorrect sizing purchases ( If the goods are faulty we will meet our obligations under the Consumer Guarantees Act). If you cannot find anything in our store that you would like to exchange, One Palm Studio will issue you with a Credit Note to the amount of original purchase (excluding freight) which can be used in our Dunsborough Boutique or Online. Please email before returning your goods so we can supply you with our returns address. Returned items not received in their original state will be automatically returned to the customer. One Palm Studio does reserve the right to reject a return if we conclude it is not in a new condition. * The item is not on sale or discounted (Sale items are deemed Final Sale) * Merchandise must be received in original condition – unworn, unwashed, with ALL tags still attached * Mail it back within 10 business days from the date of purchase (14 for international customers) All returns/exchanges must meet the following requirements: